Customer Success Specialist

About Us

Market Blitz is a startup focused on accelerating the future through innovative products developed in-house by our team. We are driven by a passion for creating solutions that challenge and transform the market.

💎 The DNA of our startup is built on two fundamental pillars: the relentless pursuit of excellence in all our creations and the value we place on a multicultural team, filled with complementary talents and intelligences. We believe this unique combination is what enables us to achieve astounding results, breaking barriers and driving innovation.

💡 Our Purpose: Turning ideas into reality, driving change, and positively impacting people's lives.

🚀 What We Do: As part of an innovative Israeli group, Market Blitz is the company behind the development and launch of pioneering products that challenge the conventional.

🌍 Connecting Cultures and Diverse Markets: Our presence is truly global, with strategically located teams in Israel, Italy, and Brazil. This approach allows us to understand the nuances and specificities of different regions and markets, enhancing the success of our products on a global scale.

🔮 Our Future: We aspire to be leaders in innovation and a reference for disruptive products. Our Israeli group provides us with the expertise and resources needed to continue challenging the market.

🤝 Building Valuable Relationships: Beyond our innovative solutions, we deeply value the creation of authentic and lasting relationships. We are here to learn, share knowledge, and connect with people who share the same passion for transformation and innovation.

Position Characteristics

• Our hiring model is as a contractor (PJ).
• Advanced/fluent English.
• Immediate availability.

Overview:
We are hiring a senior-level Customer Success Specialist to join our team! This role is essential to support our user /community, manage operational workflows, and ensure seamless communication across departments.

Key Responsibilities:

• Provide direct customer support and help to manage community engagement (with emphasis on Web3 users)
• Handle tickets and feedback using internal tools and CRM platforms
• Coordinate and document cross-functional workflows
• Act as a project manager to ensure the implementation and follow-up of interdepartmental processes

Requirements:

• Minimum 5 years of experience in Customer Success or related fields
• Advanced English proficiency (written and spoken)
• Strong communication and operational skills 
• Solid knowledge of CRM systems and Zendesk 

Preferred Qualifications:

• Familiarity with Jira and Discord 
• Basic understanding of Figma
  
• Experience with Web3 products is a plus